Refund Policy

Last updated: November 1, 2026

We want every tool to be worth what you paid. If it isn't, we'll make it right.

Digital products

If a digital product doesn't work as described, or isn't what you expected, request a refund within 30 days of purchase and you'll get a full refund. No lengthy explanation is needed.

Subscriptions

You can cancel any time. If you request a refund within 14 days of your first payment, we'll refund it in full. After that, cancellation stops future renewals, and you keep access until the end of the current billing period.

How to request a refund

Orders placed through our website are processed by Paddle.com, our Merchant of Record. Request a refund through the link in your Paddle receipt email, or email james@lightningretail.com with your order number, and we'll take care of it. For purchases made on a marketplace such as Etsy, the request goes through that marketplace.